Show. Don’t Tell.
Use Enhanced Multi-Media to capture and share video and images for faster approval times
and more dollars per RO.
Higher Conversion Rates
45% conversion rate when photos and videos were sent to customers.1
Increased Revenue
More than $1.5 Million incremental fixed ops revenue earned March—July 2020 by dealers using video to present ASRs.2
Book a Demo
See what Enhanced Multi-Media can do for your service department.
Are You Getting the Most from Every Customer Interaction?
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conversion rate when photos and videos were sent to customers.
Your service department contributes significantly to the bottom line of your dealership. With recent challenges, like service customers driving less, you need to maximize dollars per RO on every customer visit. And you do that by helping your customer understand the need for any additional service you recommend, growing trust, and making it easy to say yes. When you capture and share video and pictures with Enhanced Multi-Media, you’re removing each of those barriers to ASR approval.
The Enhanced Multi-Media Solution
More than $1.5 Million incremental fixed ops revenue earned March—July 2020 by dealers using video to present ASRs.
Quickly and easily capture video and images with Enhanced Multi-Media, an add on feature available with Xtime Inspect. Show your customer what the technician sees by attaching media to an ASR before you text or email it, or advisors and technicians can text media directly to the customer.
This provides an opportunity for your customer to interact with your service department from anywhere and easily understand the need for the recommended repairs while viewing pictures and video on their phone or device. You are increasing trust through transparency so that you can boost dollars per repair order and support the kind of digital experience your customer expects.
And you are making it easier and faster for the customer to say yes, with 49 percent of ASRs that include photos and videos approved in the first 15 to 30 minutes of receipt versus 31 percent with no photo or video.3
Build Trust Through Transparency
Give your customers the service experience they expect while also increasing dollars per repair order with Enhanced Multi-Media. Click and download the infographic below.
Enhanced Multi-Media Available Add-On with Xtime Inspect
Boost revenue, increase shop efficiency, and improve customer satisfaction. When you use Inspect, every customer visit includes a digital multipoint inspection and a professionally presented vehicle status report designed to identify, recommend, and close more service recommendations. Customer engagement and shop efficiency are also elevated with this consistent, comprehensive, and connected process.
1 Xtime dealer data March 29 – July 25, 2020
2 Analysis performed using 2480 Xtime Spectrum Inspect dealerships
3 Xtime dealer data March 29—Aug 1, 2020